Atlanta Promove     

 

Serving the Atlanta & Dallas communities 

FAQ's

Question: Do you use something to protect our furniture during the move?
Answer: We blanket wrap, stretch wrap and/or tape your personal effects in order to avoid damaging them at no additional costs to you.


Question: Do you have a deposit requirement?
Answer: Yes, we have a one hour deposit fee pertaining to the hourly rate given to you during your consultation and it is used towards your ending balance.


Question: Do you disconnect and reconnect appliances?
Answer: Yes, upon request. 


Question: Do you prorate after the hourly minimum?
Answer: No, we do not prorate our fees are by the hour. 


Question: Can I leave items inside my furniture?
Answer: No, we believe it would be in your best interest if you didn't leave items inside your furniture due to the additional weight it would incur and to prevent any damage during transit.


Question: Will my household goods be placed with someone else's household goods?
Answer: No, we only utilize our truck for your specific move. At no time will another person's item(s) be loaded during your use.


Question: What happens if my move happens on a day of bad weather?
Answer: We will do our best to complete your move during any weather inclement keeping the primary concern of safety for our guys and your things in mind.


Question: Are you licensed and insured?
Answer: Yes, we are fully licensed & insured and you will find that we meet all Georgia Public Service Commission (GPSC) regulations.


Question: Is tipping considered mandatory or required?
Answer: No, tipping is not mandatory or required; it is your personal choice. 


Question: What happens if I notice something wrong with what I was charged?
Answer: If you have any questions regarding your bill, please contact us at (770) 666-2812 or via email at support@atlantapromove.com and we will look into the issue to ensure you were charged correctly for the services provided. 


Question: How do you calculate the charges?
Answer: Upon completion of your move, we will calculate all hours worked from beginning to end and you will be billed accordingly. 


Question: What are your payment options?
Answer: To keep our prices affordable, we only accept cash payment.